Privacy Policy

1. Person Responsible for the Protection of Personal Information

In accordance with Law 25, we have appointed a Privacy Officer responsible for ensuring compliance with this policy and applicable privacy laws. If you have any questions, concerns, or requests regarding your personal information, please contact our Privacy Officer:

2. Collection of Personal Information

We collect only the personal information that is necessary for the purposes of providing our travel services. This may include:

• Identity Information: Name, date of birth, gender, passport details, and driver's license (for self-drive trips).
• Contact Information: Email address, phone number, and mailing address.
• Transactional Information: Payment details (processed securely via third-party processors like Stripe), booking history, and itinerary details.
• Travel Preferences: Dietary restrictions, medical conditions (if relevant for safety/accessibility), and special requests.
• Technical Information: IP address, browser type, device information, and cookies (see Section 6).

3. Purposes of Collection and Use

We use your personal information for specific, legitimate purposes, including:

• Processing bookings, reservations, and payments.
• Coordinating with service providers (hotels, guides, transport) to fulfill your travel itinerary.
• Communicating with you regarding your trip, updates, and customer support.
• Ensuring safety and security during your travels.
• Complying with legal and regulatory obligations.
• Improving our website and services through analytics (with your consent where required).
• Sending marketing communications (only with your explicit consent, which may be withdrawn at any time).

4. Consent

By providing your personal information to us, you consent to its collection, use, and disclosure as described in this policy. We will obtain your manifest, free, and enlightened consent for any use of your information beyond these primary purposes. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting our Privacy Officer.

5. Disclosure and International Transfers

To provide our travel services, we must share your information with third parties.

5.1 Service Providers

We share necessary data with hotels, airlines, transport companies, and local guides. These providers are authorized to use your information only as necessary to provide these services to you.

5.2 International Transfers

Due to the nature of our business (travel to China), your personal information will be transferred outside of Quebec and Canada, specifically to China.

6. Cookies and Tracking Technologies

We use cookies to improve website functionality and analyze traffic. You can manage your cookie preferences through your browser settings.

• Essential Cookies: Necessary for the website to function (e.g., login, booking flow).
• Performance/Analytics Cookies: Help us understand how you use our site. We anonymize IP addresses where possible.

7. Your Rights

Under Law 25, you have the following rights regarding your personal information:

• Access: The right to confirm the existence of your information and request a copy.
• Rectification: The right to correct inaccurate or incomplete information.
• Data Portability: The right to receive your computerized personal information in a structured, commonly used technological format.
• Withdrawal of Consent: The right to withdraw consent for the use or communication of your information.

To exercise these rights, please submit a written request to our Privacy Officer. We will respond within 30 days.

8. Data Retention and Security

We retain your personal information only as long as necessary for the purposes for which it was collected or to comply with legal requirements. Once the retention period expires, your information will be securely destroyed or anonymized.

We implement robust physical, administrative, and technical security measures to protect your data against loss, theft, and unauthorized access.

9. Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Significant changes will be communicated prominently on our website.

10. Contact Us

For any inquiries or complaints regarding our privacy practices, please contact:

• Privacy Officer
• Email: [email protected]
• Address: 1400 Rene-Levesque Blvd W., Montreal, QC, H3G 1T6, Canada